You know when someone – a famous someone – you don’t know
dies, and you suddenly feel the world is a different place? I felt that when Leonard Nimoy died last
year, for example – like a piece of rationalism had exited the world, leaving
us spun deeper in chaos (yes, I know he wasn’t
actually Spock, but my brain will forever associate him with Spock; also
with the similarly rational scientist in the remake of The Body Snatchers; not to mention the evil scientist in Fringe more recently…).
There have been others lately – so many sudden deaths of famous people that
were part of my background, but I was very surprised by my reaction to David
Bowie. He’s a soundtrack I’ve been
hearing all my life, but only in passing.
I’ve never really been a fan.
He’s been someone in my cultural background, as well as a musician
influencing so many others styles, and life choices. Bit like Lemmy, who died nearly at the same
time – totally different music and life style there, but another one with a
whole backstory to a generation, another icon.
It feels like Bowie in particular had fingers in everyone’s
musical pie. So many people cite him as
an influence.
I’m struggling with my mood and demeanour today: I’m turning
on the head of a pin, turning on the side of a coin. I had a bad day at work (oh yes) yesterday,
to the point of where running off to Mexico (Fry’s preferred emergency solution
to just about anything) seems like a better idea than showing up in my life
today. I’m very tired and somewhat
irritated by the fact I know I’m going to do the right thing and show up
anyway, regardless of how I feel.
So hearing another musician, another cultural icon that I
was…sort of ambivalent about really, has died, should not be upsetting me. Should definitely not be the excuse my psyche
has been waiting for, for a total mood dip.
Yet I can really feel it descending.
Instead, I should be, by logic, shouting out the only song of his that I
really really liked, Heroes, very loudly. And then trying to be one, within the
confines of my life.
So sing.
And not cry.
Maybe that, him knowing he was going to die, explains that
strange, scary and portentous song and music video – the Black Star that went
round shortly before he died, on Youtube.
For anyone confused by the word PORTENTOUS in that last sentence: I’ve
discovered on using it on Facebook, that it has semi fallen out of use. I say ‘portentous’ and what people were
hearing was PRETENTIOUS. A whole different word. When I first saw the last Bowie video, I
commented that I found it portentious: as in, containing an omen, a sign, a
hidden meaning that was there, but which I couldn’t quite read or
decipher. That it presaged something
coming, I just wasn’t sure what. And it
riled loads of fans who thought I had just accused The Master of being PREtentious. And then they went on to misunderstand that
word too, and ask me who I thought he was pretending to be? Which incident among increasingly many in my
life, shows up the limits of communication, as well as the mixed joys of trying
to keep good words going when half the world has lost them already, and you
didn’t use them within enough context to make them clear.
Anyway. I’m in the coffeeshop before beginning work, which
is this morning, annoying. Both the idea
of beginning work, and the people. Two
habitually tragic faced men have sat down near me, facing me. Odd choice: I usually sit facing the window
and the exit – more to see. I wouldn’t
sit facing a grumpy woman (that would be me).
There’s another woman, sitting next to me-ish, on the phone, saying
loudly: “See? See? Noooooooo – really?? See? He doesn’t move much, sits in the corner
now…” I really want to turn down her dial
– and the dial of everyone who speaks loudly on a phone, inviting us all into
their usually extremely boring and lengthy conversations. I also want to enquire after whether she’s
talking about a person or a pet….and the thing is, she would be annoyed if I
asked, as if she hadn’t just talked so loudly everyone was forced into her
business.
I have to go in a moment.
So this woman is wasting my precious alone time. Huh. Then I will have to go and sit tensely
and wait for the phone to ring at work.
A secret of customer service: when you are mediating services that have
been repeatedly cut, you find yourself often explaining to people why you can’t do what they want. Sometimes this is due to poor research on
their part – 5 minutes of googling prior to their call would have shown them we
never did whatever it is, or we definitely don’t do whatever anymore. So poor research and faulty expectations on
their part. Sometimes it’s that we did
and don’t any longer, or simply can’t though it would make sense if we did. But someone else often does do the thing. And
the secret is: you don’t calm people down when they are cross. THEY CALM THEMSELVES.
They call, often too cross already, and then they make the
decision to stay cross and to make very sure you are aware they are cross (by
sprinkling their shouting, or conversation or demands with swearing, or phrases
like ‘you lot of inept idiots’, ‘what kind of arseholes do you employ down
there’, ‘do you lot ever think of anyone else’, ‘what do you actually DO there’). It doesn’t matter what you try to say or what
explanations you attempt to give, or how you say it. If they are determined to stay cross, cross
they will stay. And they will get
crosser too. In many ways it’s like
dealing with a child having a tantrum. If they don’t get what they want NOW (or
better still, yesterday), then anger and rudeness is what you will receive.
Any deviation from this is because THEY decided to become
civilised, and hear what you are saying, or accept your apology for their
trouble and inconvenience: for a theoretical and very common example, roadworks
and cones and lane closures caused by allowing a water company to repair a
burst water main that supplies the local hospital, er – important stuff; and sometimes substances have to set before
continuing, so it will look like there’s a lane closure and no work going on –
but there’s a reason. They will decide
for themselves that being rude and arrogant and abusive to someone who is doing
their best to help in a flawed system is at best counter productive. Obviously if I was inept or unhelpful or
sounded like I had no idea what I was talking about, I would contribute to
their annoyedness, but I try to be calm and quiet and conciliatory.
The annoying thing for me is when the other day I had to
say: “Sir, I am trying to give you an explanation. If you don’t let me speak, then I can’t help
you…” and after the call being told to not antagonise
the caller. Me. Who just spoke quietly
and calmly to someone who was shouting and not listening at all, and who I
really felt had vented enough already.
Some of them don’t ring to be helped or informed, and I often realise I
am experiencing a feeling of quiet sadness that realising you were 2 hours late
to work because a vital water supply TO A HOSPITAL is being replaced, an
unforeseen emergency situation, is NOT ENOUGH of an explanation for some
people. It makes me feel sad about the
people and whatever is in their minds; and very sad about the future of
communication. The world seems to be a
lot about fulfilment of demands, and very little about understanding
circumstances and trying to reach a compromise – which is what has to happen when people have differing
but strongly held views.
I think in the case of the barrage of the cross motorist who
was very late, he was so abusive because of a flawed perception that we
had overruled his needs without asking him – we the Still Mighty and
Terrifying Public Service Sector, who decree when the roads will be done, to
give people stuff like, you know, drainage…People
are unclear about what constitutes need, greater need, group need over personal
need. And if they are stuck deep enough
in their personal need, they won’t be able to hear anything about group
need. And they won’t understand that we can’t poll everyone, we have to let the
water main get fixed, because it’s an emergency. For example.
Still – that explanation is not
one any caller wants to hear (or in this case was prepared to hear), and neither
is it a comfort to me.
Sometimes knowing
a thing doesn’t particularly help. It
just does make me sad and fearfully stress me out that when I go to work I
never next know when a caller will decide that I personally am responsible for
the entire failure of HIS/HER LIFE that day, morning, week or year. It’s odd.
My supervisor made a telling remark the other day. She said: “It’s the idea of the Nanny
State. They all complain they don’t want
it, but they do” and she’s right – or they would have no one to complain at or
about, whenever anything doesn’t work.
They complain at all the things we don’t or can no longer do, not accepting
that in many cases, they voted for the
Party that’s defunded our services to the point they can function only very
carefully, and in some cases not so efficiently, anymore. Expected to do
ever more, but with ever less money. So
prioritising becomes tighter and tighter, and clashes of interest will happen.
So I will go in, sit there through the long minutes, in a
Bowie-less world, singing ‘Heroes’ to myself.
I will be polite and I will try to be kind, and helpful. (Best not to try and channel Lemmy, eh?!) Let’s
hope today’s people feel reasonable. And
if they don’t…how best to be quietly helpful, quietly heroic, in daily
life? Crises are easy. You stand or you don’t. But every day, the grind, the challenges to
not become closed, or uncaring – that’s a heroism that goes on every day, for
all of us. Personally, I reckon that’s what
Bowie was talking about in the song – nothing grand or melodramatic, just how
to do more than survive, how to properly communicate, to make things a touch
better. That’s being a hero in your
small bit of every day life. And I will
keep trying, absolutely damn it! Because
what other thing is there to do?!